Unable to Archive Mailboxes after configuring Enterprise Vault

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Article ID: 100063053

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Updated On:

Description

Error Message

Event Type: Error
Event Source: Enterprise Vault 
Event Category: Archive Task 
Event ID: 3355

Description:
Enterprise Vault could not enable a mailbox because either the Vault Store or 
Indexing Service were not specified. Ensure that both the Vault Store and 
Indexing Service are set on the Provisioning Group, the Exchange Server or the 
Enterprise Vault Server.

Cause

This can occur when the Vault Store is not configured as default on the Provisioning Group, the Exchange Server, or the Enterprise Vault Server.

 

Resolution

To resolve this issue, configure a Default Vault Store in the Enterprise Vault Console.

  1. Open the Enterprise Vault Console.
  2. Navigate to Enterprise Vault Servers > [EVserver] > Properties.
  3. Go to the Archiving Defaults page.
  4. Specify a Default Vault Store.
  5. Save the changes.

Alternatively, one can configure the Vault Store in Provisioning Group or Exchange Server Properties too.

This issue could also occur when an Indexing Service is not specified.

For more details, refer to  Enabling archiving for new mailboxes (Refer Additional information)

Issue/Introduction

Enterprise Vault could not automatically enable a mailbox because the Vault Store is not specified.

Additional Information

Enabling archiving for new mailboxes

You can enable archiving for a new Microsoft Exchange Server mailbox in the following ways:

  • You can make Enterprise Vault automatically enable archiving for new Microsoft Exchange Server mailboxes.

    If you do this, Enterprise Vault automatically creates the mailbox's archive in the default vault store.

  • You can manually enable archiving for specific Microsoft Exchange Server mailboxes. If you have not set up Enterprise Vault to enable archiving for mailboxes automatically, you must use this method to enable archiving for mailboxes.

Making Enterprise Vault enable archiving for new mailboxes automatically means that you do not need to enable each mailbox manually whenever there is a new Microsoft Exchange Server mailbox.

The advantage of enabling archiving manually is that you can select a specific vault store as the location for each archive that is created.

Note that, if you make Enterprise Vault automatically enable archiving for new mailboxes, the new archives are created the next time an Exchange Mailbox task runs. If there is a new mailbox that you want to be archived somewhere other than the default vault store, you must manually enable archiving for that mailbox before the Exchange Mailbox task runs. If you do not enable the mailbox yourself, Enterprise Vault automatically enables archiving for it and creates an archive in the default location.

If you want all the new archives to be in the same vault store, making Enterprise Vault automatically create archives is the option that means the least work on your part. It is easy to turn this option on or off. For example, you can make Enterprise Vault automatically create archives on the first run of the Exchange Mailbox task, and then turn off the option and enable new mailboxes manually.

When Enterprise Vault automatically enables archiving for a mailbox, the new archive is stored in the default location.

To make Enterprise Vault enable archiving for new mailboxes automatically

  1. In the left pane of the Administration Console, expand the vault site hierarchy until the name of the vault site is visible.
  2. Expand the vault site and then expand Archiving Targets.
  3. Expand Exchange.
  4. Expand the required domain.
  5. Click Provisioning Group.

    If no provisioning groups are listed, create a new one as follows:

    • Right-click Provisioning Group and, on the shortcut menu, click New and then Provisioning Group.

    • Work through the New Provisioning Group wizard.

  6. In the right pane, double-click the provisioning group that will contain the mailboxes that will be enabled automatically.
  7. In the Provisioning Group Properties, click the Archiving Defaults tab.
  8. Select Automatically enable mailboxes.
  9. If you want to use a specific vault store for the new mailbox archives, click Override the inherited Vault Store and click Change to pick the vault store to use.

    If you do not specify a vault store, the vault store that will be used is the one defined in the Enterprise Vault server properties. If no vault store is defined there, the vault store that is defined in the Exchange Server properties is used.

  10. If you want to use a specific Indexing Service when archiving from the new mailboxes, click Override the inherited Indexing Service and click Change to pick the Indexing Service to use.

    If you do not specify an Indexing Service, the Indexing Service that is used is the one defined in the Enterprise Vault server properties. If no Indexing Service is defined there, the Indexing Service that is defined in the Exchange Server properties is used.

  11. Select the default retention category to use for items that are stored in the new archives.

    Users can select other retention categories to use from the list of those available.

  12. Select OK.

To enable archiving for mailboxes manually

  1. On the Tools menu, click Enable Mailboxes.

    The Enable Mailbox wizard starts.

  2. Work through the wizard.

    Note the following:

    • You can manually disable a new mailbox. This stops Enterprise Vault from automatically enabling archiving for the mailbox. You would then have to enable the mailbox at some point, as otherwise Enterprise Vault would never archive items from it.

    • When you enable a mailbox, Enterprise Vault automatically selects one of the open Indexing Locations to use to store the indexing data that is associated with that mailbox's archive. Before you enable mailboxes, make sure that the open Indexing Locations are the ones you want to use. Enterprise Vault does not provide a way to change a mailbox's Indexing Location after you have enabled archiving for the mailbox.

    • You can select an existing archive to use for a mailbox that is being enabled. This is useful when a mailbox has been migrated to a different Exchange Server in the same Enterprise Vault site and needs to be enabled for archiving to the same archive as before.

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