Error Message

The end user may see the following from Windows Explorer:

Error 0x800710FE: This file is currently not available for use on this computer. 

Dtrace of StorageOnlineOPNS may show the following:

Event ID: 6882 Unable to complete retrieval request

Reason:          The file or directory is corrupted and unreadable.  (0x80070570)

Vault:              Archive Name |Vault Id:           12345678910ABCDEFGHJKLMNOP1110000server.domain.com

Item Id:            201808013097626~201807312021160000~Z~215C9270471329C0422CFA09D8C37E91

Reference:          Vault/RI

Extended Item Info: 1C0C53EEC4428974CA7EDA813C72A50471110000Evault.EV.com+201808013097626~201807312021160000~Z~215C9270471329C0422CFA09D8C37E91+52++0+6+43313.18541666666700000+12+17711943++1038507+6+26991640+1+0+0+681

Supplementary Info:

For more information, see Help and Support Center at http://telemetry.community.veritas.com/entt?product=ev&language=english&version=12.1.0.0&build=12.1.3.1568&error=V-437-6882

Event ID: 6287 Unable to fetch item from "server.domain.com".

Reason: Unspecified error  (0x80004005)

Saveset Id: 201808013097626~201807312021160000~Z~215C9270471329C0422CFA09D8C37E91

Archive Name: D$

Archive Folder Path: \\server.domain.com\FilePath

Reference: GetOnlineAttachmentFileSize2

For more information, see Help and Support Center at http://telemetry.community.veritas.com/entt?product=ev&language=english&version=12.1.0.0&build=12.1.3.1568&error=V-437-6287

Attempts to perform a dumpsaveset of the item will show the following in the dumpsaveset log:

2024-02-22 14:42:07  CIFS Partition: Veritas FileStore Ptn10; Collected: false; FilePath: \\FilePath\2023\05-23\3\05D\415F8E253EFDE757039A29E8887C0198.DVS
2024-02-22 14:42:08                      

Event Output: Unable to complete retrieval request      Reason:           The file or directory is corrupted and unreadable.  (0x80070570)

Attempts to browse to the directory that holds the DVS file via Windows Explorer will result in the following pop-up error:

\\FilePath\2023\05-23\3\05D\ is not accessible. You might not have permisssion to use this network resource. Contact the administrator of this server to find out if you have access permissions. 

The file or directory is corrupted and unreadable.

This issue can be caused by corrupted data. It could also be an indication of a disk issue.

Restore the data from back up. If there is still an issue, ensure there are no issues with the disk.