MMC hangs when the Task's or services are accessed in the Enterprise Vault Server Section via VAC (Vault Admin Console).
Article ID: 100063844
Updated On:
Description
Error Message
DTRACE for MMC shows the following lines
(mmc) <17536> EV:M AUIServiceImpl::SCMConnect, calling VACOpenSCManager for computer [xxxxxxxxx.xxx.xxxx]]
(mmc) <17536> EV:M Entering function VACOpenSCManager on computer [xxxxxxxxx.xxx.xxxx]...
(mmc) <17536> EV:L CHostNameHelper: IsLocalMachineExtendedCheck returned [False] for server [xxxxxxxxx.xxx.xxxx]].
(mmc) <17536> EV:M Leaving function VACOpenSCManager with status: Access is denied. ; bsDirIP =
(mmc) <17536> EV:L {VaultCreateInstanceRequest::CreateInstance} Attempt [1] to create COM object failed. CLSID [{2D198DCA-C1F8-49F2-9A7E-169016F562F7} (EnterpriseVault.AdminTasks.1)] Server Name [xxxxxxxxx.xxx.xxxx] Elapsed [0.023s] Result [Access is denied. (0x80070005)]
Cause
This scenario can occur if the Enterprise Vault host names are changed during a server migration activity, but the SPN's ( Service Principal Name) of the alias points to the old NetBios name.
Resolution
In Active Directory, locate the computer object for the old EV server's NetBios Name.
Remove SPN's for the EV server's alias if present.
Issue/Introduction
