Error Message

No error messages are logged. It is noticed that the number of files from the closed partitions does not reduce even after a successful collection run.

After collecting the DVSSP and DVSCC files, if they are set to read-only, Enterprise Vault (EV) does not delete these files from the partition location.

During the next collection run, these are considered eligible for collection again and are re-collected into a new CAB file. The same process continues during each collection run, which keeps on creating new collection files for the same items.

An investigation will be required to understand why these files are set to read-only. Below, PowerShell commands can be run from the partition path to clear the read-only attribute from DVSSP and DVSCC files:

Get-ChildItem *.DVSSP -Recurse | Set-ItemProperty -Name IsReadOnly -Value $false
Get-ChildItem *.DVSCC -Recurse | Set-ItemProperty -Name IsReadOnly -Value $false

The time to complete the command will depend on the number of files and folders inside the partition location.

This issue is currently under investigation by Veritas Technologies LLC. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.
 
Note: Customers experiencing this issue are encouraged to contact Veritas Technical Support as data is still being collected to assist in resolving this issue.