Post migration of EV server to new domain Directory service produces Event ID: 8596 and Event ID: 4280 when SMTP encryption is configured
Article ID: 100064728
Updated On:
Description
Error Message
Log Name: Veritas Enterprise Vault
Source: Enterprise Vault
Event ID: 4280
Task Category: Directory Service
Level: Error
Description:
Unable to synchronize configuration settings for Enterprise Vault and SMTP Archiving.
Log Name: Veritas Enterprise Vault
Source: Enterprise Vault
Event ID: 8596
Task Category: Directory Service
Level: Error
Description:
Data decryption has failed.
Caller: Domain\vaultadmin
Cipher text:
V-437-8596
Cause
The EnterpriseVaultDirectory DB retains the encrypted password of the original VSA.
Dtrace of 'DirectoryService' shows the error below:
(DirectoryService) <8428> EV:H {evencryptionservice::EncryptionServiceImp::Decrypt} Decryption exception [Bad Data. (0x80090005)], Ref [CEVCryptoAPI::DecryptBlob:639]
(DirectoryService) <8428> EV:L {GetClientUserName:#1088} hr: [0x00000000], user: [ Domain\vaultadmin]
(DirectoryService) <8428> EV~E Event ID: 8596 Data decryption has failed. |Caller: Domain\vaultadmin |Cipher text: EV//AXxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Resolution
Please contact Technical Support for further assistance.
Issue/Introduction
Event ID: 8596 and Event ID: 4280. Attempting to open the SMTP properties in the VAC produces the following error:
