Post migration of EV server to new AD domain, Indexing service produces Event ID: 8596 and Event ID: 41309
Article ID: 100064730
Updated On:
Description
Error Message
Log Name: Veritas Enterprise Vault
Source: Enterprise Vault
Event ID: 8596
Task Category: Directory Service
Level: Error
Description:
Data decryption has failed.
Caller: Domain\vaultadmin
Cipher text:xxxxx
V-437-8596
Log Name: Veritas Enterprise Vault
Source: Enterprise Vault
Event ID: 41309
Task Category: Index Admin Service
Level: Error
Computer: EVSERVER.EV.LOCAL
V-437-41309
Cause
The EnterpriseVaultDirectory DB retains the encrypted password of the original ESUser.
Resolution
Below steps can be used to regenerate the ESuser & ESPassword.
1. Execute the following query to set ESPassword, ESUserName to NULL.
USE EnterpriseVaultDirectory
UPDATE DirectoryEntry
SET ESPassword = NULL, ESUserName = NULL;
2. Restart Enterprise Vault Services.
3. Verify that Event ID 41302 appears.
Warning: Before making changes to any EV database, ensure to carry out a full backup as per usual backup procedures.
Issue/Introduction
Event ID: 8596, Event ID: 41309.
