Upgrading Enterprise Vault to 14.2 or later, prevents the indexing service from getting started.
Article ID: 100065375
Updated On:
Description
Error Message
DTRACE for IndexAdminService, EVindexingEngineElasticSearch we see the below errors
Cause
If a registry key for "Autorun" having a value of cd\, is present under registry hive "HKEY_CURRENT_USER\Software\Microsoft\Command Processor", the Enterprise Vault indexing service would not be able to create the user's file and populate the Elasticsearch username and password.
NOTE: The cd\ indicates the root directory.
Resolution
Remove the registry key, till the time the indexing service starts & is fully functional with event id: 41302. It can be added once the user's file is populated with the ElasticSearch username and password.
Issue/Introduction
Upgrading Enterprise Vault to 14.2 or later prevents the indexing service from getting started.
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