Description

When exporting messages as HTML in Enterprise Vault Discovery Accelerator (DA), it is important to ensure that attachments are visible in the exported format. This guide will provide step-by-step instructions on how to view attachments in the exported HTML files.

To view attachments that have been exported as HTML in DA, follow these steps:

1. Open the exported HTML file:

   • Locate the exported HTML file on your computer.
   • Double-click the file to open it in a web browser.

2. Navigate to the message with attachments:

   • Use the navigation options within the HTML file to find the specific message that contains the attachments you want to view.
   • Click on the message to open it.

3. Locate the attachments:

   • Once the message is open, look for any indications or icons that represent attachments.
   • These may include Paperclip Icons or links labeled "Attachments".

4. Click on the attachment:

   • To view an attachment, click on the corresponding icon or link.
   • The attachment should open in a new window or tab, depending on your browser settings.

5. Verify attachment visibility:

   • Ensure that the attachment is visible and can be accessed.
   • If the attachment does not open or is not visible, try right-clicking on the attachment link and selecting "Save As" to save the attachment to your computer. Then, open the saved file to view it.

6. Repeat for additional attachments:

   • If there are multiple attachments in the message, repeat steps 4 and 5 for each attachment.

By following these steps, you should be able to view attachments that have been exported as HTML in DA. If you encounter any issues or errors during this process, please consult the Enterprise Vault(EV) documentation or contact technical support for further assistance.