Resolving the "Malformed Syntax" Error in Webex Merge1 Application
Article ID: 100065810
Updated On:
Description
Error Message
2024-04-22 15:33:14,034 [Connector_16] ERROR - One or more errors occurred.
: One or more errors occurred. ---> : StatusCode: BadRequest
Url: https:///
Cause
The root cause of this issue was a known problem with the Webex Merge1 application. The error occurred due to changes made by Microsoft after the release of Merge1 version 7.0.2404. These changes caused the API syntax to become malformed, resulting in the error message being displayed.
Resolution
Upgrade Merge1 to version 7.0.2404 or higher.
Issue/Introduction
The user encountered an error message stating "The request could not be understood by the server due to malformed syntax" while using the Webex Merge1 application. This error impacted the functionality of the application and prevented the user from completing their desired actions.
Additional Information
JIRA: MERGE1-7620
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