Troubleshooting "Can't be downloaded securely" Error in EV and MS Edge

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Article ID: 100066437

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Updated On:

Description

Error Message

Can't be downloaded securely

 

Cause

The root cause of this issue is a compatibility problem between MS Edge Enterprise 124 and EV versions 14.x and 15.x. The browser version is not supported by the Enterprise Vault software, leading to the error message.

 

Resolution

To resolve this issue, follow these steps:

  1. Check the compatibility chart: Refer to the Enterprise Vault Compatibility Charts and verify the supported browser versions for your EV version. In this case, MS Edge Enterprise 124 is not compatible with EV 14.x and 15.x.

  2. Install a compatible browser version: Upgrade MS Edge to a supported version according to the compatibility chart. Ensure that the new version is compatible with your EV version.

  3. Test the download functionality: After installing the compatible browser version, attempt to download an archived email again. The "Can't be downloaded securely" error should no longer appear, and the download should proceed successfully.

 

Issue/Introduction

Users encounter the "Can't be downloaded securely" error when attempting to download an archived mail in EV via MS Edge. This error is impacting the user's ability to access their archived emails.
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