Error Message

Client Log error:

[ACD] : ClientChannelSink.SyncProcessMessage - ClientChannelSink SyncProcessMessage !Unable to render embedded object: File (ERROR) not found.!: URI: tcp://:8086/RBO_searches – Method: GetCaseSearches – Error: An error occurred. Contact your administrator for help.

DTrace exception (formatted with line breaks for easier reading):

[X]    (AcceleratorService)        EV-L    {RBO_Searches} {CX} GetCaseSearches2( caseID=X
[X]    (AcceleratorService)        EV-L    {-} {DataSetHelper} {CX} ServerCache: 'Searches_DetailDS-Detail' RowVersion was 0 and is now X.
[X]    (AcceleratorService)        EV-L    {-} {DataSetHelper} {CX} DatasetHelper: GetDeletedNotification: Starting for Key = BO_Search, CaseID = X
[X]    (AcceleratorService)        EV-L    {-} {DataSetHelper} {CX} DatasetHelper: GetDeletedNotification: Exiting
[X]    (AcceleratorService)        EV-L    {-} {DataSetHelper} {C1} ServerCache: Adding the 'REMOVED_ROWS' table to the 'Searches_DetailDS' dataset
[X]    (AcceleratorService)        EV-H    {RBO_Searches} Exception: The value for column 'ModifiedByID' in table 'Detail' is DBNull. 
Info:{CX1} RBO method failed 
Diag: 
Type:System.Data.StrongTypingException 
ST:   at KVS.Accelerator.Search.Searches_DetailDS.DetailRow.get_ModifiedByID()
|   at KVS.Accelerator.RBO.RBO_Searches.CreateBrowsableSearchEntity(DetailRow row, String caseName, String owner)
|   at KVS.Accelerator.RBO.RBO_Searches.GetCaseSearches(Int32 caseID, SearchServerFilterCriteria filter) 
Inner:System.InvalidCastException: Specified cast is not valid.
|   at KVS.Accelerator.Search.Searches_DetailDS.DetailRow.get_ModifiedByID()

 

The issue is seen after upgrading DA to 14.5.0 or higher in Cases and/or Research Folders that were created in versions of DA prior to 8.0/9.0. Such Cases/Research Folders have a NULL entry for their ModifiedByID value in the Customer database. This value is not correctly read by the code, resulting in the unexpected behaviour. The issue is not seen in Cases/Research Folders created after the DA upgrade.

 

The workaround is to create new Cases/Research Folders and use these to run searches.

There are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time.  However, the issue has been addressed in the revision of the product specified at the end of this article. 
 
Please contact your Veritas Sales representative or the Veritas Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.

This issue is fixed in the following release(s), available in the Download Center at https://www.veritas.com/support:
- Enterprise Vault 15.0.1 
- Enterprise Vault 15.1 
 

 

When creating a new Search in Enterprise Vault (EV) Discovery Accelerator (DA), the Search terms fields are not visible. The default fields are To or From and Subject or Content. The Add search term button is greyed out and cannot be clicked. Attempting to cancel the Search also fails. Closing and reopening the Client is the only option to continue using DA. Other odd behaviour can include seeing the Search Terms fields but not being able to Save a Search, or not being able to name a Search or select the Search Type. There may be no errors listed in the Client. However the logs will display errors as below.

JIRA: CFT-6312 JIRA: CFT-6363