Unable to Access Properties for SMTP Targets in Enterprise Vault Admin Console

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Article ID: 100067834

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Updated On:

Description

Error Message

Failed to create an EVAdminAPI object. Error: Class not registered. Run FileReRegister.bat in the Enterprise Vault program folder then try again.

 

Cause

The root cause of this issue is a registration problem with the EVAdminAPI object. The error message indicates that the required class is not registered, preventing the creation of the object. This can occur due to corruption or mis-configuration of the EV binaries on the server.

 

Resolution

To resolve this issue, follow these steps:

  1. Stop all Enterprise Vault services.
  2. Navigate to the Enterprise Vault program folder on the server.
  3. Locate the FileReRegister.bat file and run it as an administrator.
  4. Wait for the registration process to be completed.
  5. Start all Enterprise Vault services.
  6. Attempt to access the properties for SMTP Targets in the EV admin console again.

 

Issue/Introduction

Users are unable to access properties for SMTP Targets in the Enterprise Vault (EV) admin console. When attempting to view and edit properties, the following error message is displayed: "Failed to create an EVAdminAPI object. Error: Class not registered. Run FileReRegister.bat in the Enterprise Vault program folder, then try again."
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