Read Receipts from an Enterprise Vault SMTP journal collection fail to process

book

Article ID: 100068370

calendar_today

Updated On:

Description

Error Message

The Unprocessed Documents report under the Exceptions tab in Processing shows the following error:

CRAWLER_DROPPED_MSG - ProcessJournaledMsg() in EsaMapiSearchFolder() failed

Cause

Unknown.

Resolution

This issue is presently under investigation by our Engineering Team. Depending on the results of this investigation, it may be addressed through a patch or hotfix in current or future software releases. However, this specific issue is not currently scheduled for inclusion in any upcoming release. If this issue has a significant business impact on your continued use of the product, please contact your Sales representative or the Sales team to discuss your concerns.

 Note: Customers experiencing this issue are encouraged to contact Veritas Technical Support as data is still being collected to assist in resolving this issue.

Issue/Introduction

Some email Read Receipts collected from an Enterprise Vault SMTP journal collection fail to process in eDiscovery. Delivery Receipts process as expected. Examining the failing items in the collection PST shows they have only the Enterprise Vault email wrapper and do not include the Read Receipt as an attached email as expected.
Powered by Wolken Software