Description

In the eDiscovery Platform Review Module, you may encounter a situation where the number of documents produced does not match the expected number in the production environment. This can cause confusion and potential issues with the accuracy of the production. This guide will walk you through the steps to resolve this documents number mismatch.

To resolve the documents number mismatch in the production environment, follow these steps:

1. Verify the expected number of documents:

   • Check the production request or instructions to determine the expected number of documents to be produced.
   • Ensure that you have the correct criteria and filters applied for the production.

2. Check the Total Items Produced:

   • In the eDiscovery Platform Review Module, navigate to the production details or summary page.
   • Look for the "Total Items Produced" field and note down the value.

3. Check the Slip-Sheets Produced:

   • In the same production details or summary page, locate the "Slip-Sheets Produced" field.
   • Take note of the value displayed.

4. Calculate the Items Submitted:

   • Add the values of "Total Items Produced" and "Slip-Sheets Produced" together.
   • This sum should match the expected number of documents.

5. Investigate any discrepancies:

   • If the calculated Items Submitted value does not match the expected number, further investigation is required.
   • Consult with a subject matter expert (SME) or technical support for assistance.
   • Provide them with the details of the production, including any specific criteria or filters applied.

6. Perform additional testing:

   • If the SME or technical support advises further testing, follow their instructions.
   • They may request a larger sample production export to observe the results.
   • Document any findings or observations during the testing process.

7. Close the case:

   • Once the SME or technical support confirms that the documents number mismatch is an expected behavior, you can close the case.
   • Obtain consent from the SME or technical support to close the case.
   • Document the resolution summary, including the confirmation from the SME or technical support.

By following these steps, you can effectively resolve the documents number mismatch in the production environment of the eDiscovery Platform Review Module. Remember to consult with SMEs or technical support for any further assistance or troubleshooting.