Error Message

Below event id is logged under the Enterprise Vault (EV) event logs:

Event ID:                     29118
Task Category:                Storage Crawler (113)
Reason:                       Failed to classify item content.      (0xc0047196)
Error :                       CLASSIFY_OPERATION_FAILED
Description :                 Classify operation failed
Http status code :            InternalServerError [500]
Http status message :         Internal Server Error

The VIC.log file shows the following exception for the same time stamp at which the above event is logged:

2024-07-04 08:02:13,788 ERROR {vic:5428} [ssification/classify] [NucleuzLogSink] ERROR|c:\wc\nucleuz\dev\src\dlpengine\nucleuzdlpengine.cpp|4930|ClassifyData|5428|31504|Failed to classify data for policy '02d16859c908b3063c2f1be84687a4cc28a845113cdaf3cabff05898c520bc4d'.  Details: Ran out of stack space trying to match the regular expression.
2024-07-04 08:02:13,813 ERROR {vic:5428} [ssification/classify] [ResourceExceptionMapper] Internal Server Error (500): Internal Server Error! org.apache.commons.lang3.exception.ContextedRuntimeException: Classify failed! Exception Context:! [1:tenantId=_Default]! [2:documentName=E:\ServerCache\Classification\EV$7168080577B5DE73CEFB0645537EAF71~10FBF334VC.txt]! [3:policyIds=[]]! [4:policy=null]! ---------------------------------! at com.veritas.vic.classifier.resources.classification.ClassifierResource.classify(ClassifierResource.java:347)! at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)! at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)! at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)! at java.base/java.lang.reflect.Method.invoke(Method.java:566)! Caused by: com.veritas.vic.classifier.exceptions.ClassifierException: Nucleuz_DLP_Evaluate_Buffer failed with error NUCLEUZ_E_DLP_RULE_EVALUATION_FAILURE! at com.veritas.vic.classifier.engine.nucleuz.NucleuzAPI.checkNucleuzResult(NucleuzAPI.java:553)! at com.veritas.vic.classifier.engine.nucleuz.NucleuzAPI.Nucleuz_DLP_Evaluate_Buffer(NucleuzAPI.java:295)! at com.veritas.vic.classifier.engine.nucleuz.NucleuzDocumentClassifier.classify(NucleuzDocumentClassifier.java:184)! at com.veritas.vic.classifier.engine.nucleuz.NucleuzDocumentClassifier.evaluate(NucleuzDocumentClassifier.java:146)! at com.veritas.vic.classifier.engine.DocumentClassifier.finaliseClassification(DocumentClassifier.java:227)

The issue is known with VIC version 4.7.0 and prior.

There are currently no plans to address this issue through a patch or hotfix in the current or previous versions of the software. However, it is scheduled to be resolved in the next major product revision. Please note that the product engineering team reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests. Our plans are subject to change, and any actions you take based on this information, or your reliance on it, are at your own risk.