Error Message

In the Enterprise Vault Event Log (example from a lab environment):

Event ID 41619: Cannot open database 'EVVSEVDBS01VS01_1' requested by the login. The login failed.

V-437-41619

To resolve the Event ID 41619 error and restore functionality to EV, follow these steps:

1. Engage the SQL DBA Team to investigate why the database is in the Recovery Pending status and work to resolve that.  Steps this team may follow could include, but not be limited to:

   1. Check the available disk space: Verify that the disk hosting the affected database or its transaction log has sufficient disk space available. If the disk space is low, increase it to ensure proper database operation.

   2. Reboot the SQL server: Rebooting the SQL server can help resolve the Recovery Pending state of the affected database. After the reboot, check if the database is no longer in the Recovery Pending state.

2. After the database is  no longer in the Recovery Pending status, test the ODBC connection: Run an ODBC connection test against the affected database. Ensure that the test is successful, indicating that the database is accessible.

3. Verify EV functionality: Restart the EV services and test EV Search to confirm that it is working properly. If the Event ID 41619 error no longer occurs and EV Search functions as expected, the issue is resolved.

Note: It is recommended to monitor the system for the next several days to ensure the problem does not reoccur. If the Event ID 41619 error persists, please contact technical support with the case number provided.