Merge1 Agent shows offline and version incompatible in the Merge1 portal
Article ID: 100069626
Updated On:
Description
Error Message
There are no error messages.
In the Merge1 portal, the agent shows the status as offline,and an incompatible version
Cause
Agent Portal cannot connect to the agent service using the Merge1 instance URL specified when registering the agent service.
Resolution
- Unregister the agent service following the steps in https://www.veritas.com/content/support/en_US/article.100062184.html
- Register the agent service again using https://localhost as the Merge1 URL. The No SSL Verify option will need to be enabled as well.
Issue/Introduction
Merge1 Agent shows offline and the version as incompatible in the Merge1 portal under the Agent Pools
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