Store / Restore from Vault using the Enterprise Vault Outlook Add-in remains in a Pending state.
Article ID: 100070300
Updated On:
Description
Error Message
The Enterprise Vault logs the following events:
Log Name: Enterprise Vault
Source: Enterprise Vault
Event ID: 3428
Task Category: Archive Task
Level: Error
Description: A RetrieveMarkedItems request has failed. Not all of the messages could be returned to a shortcut. These messages will remain as pending retrieval in the user’s mailbox.
Mailbox: /o=Veritas Lab/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=285533f3c7fd4a72bb0646ecd49e8dc9-USER
Folder:
Task: Exchange Mailbox Archiving Task for EXCH01
Error: <0x80040107>
From a Dtrace log of the ArchiveTask process:
(ArchiveTask) <12600> EV:M CMailboxHelper::OpenMailboxAndFolder() - Using entryID to open folder
(ArchiveTask) <12600> EV:H {CCAHelper::OpenMailboxAndFolder:#501} Error [0x80040107]
(ArchiveTask) <12600> EV:H {CCAHelper::UndoArchiveMarkedItems:#369} Error [0x80040107]
(ArchiveTask) <12600> EV:H {CCAAgentHelper::UndoArchiveMarkedItems:#1192} Error [0x80040107]
(ArchiveTask) <12600> EV~E Event ID: 3428 A user's archive request has failed. Not all of the messages could be returned to their original state. These messages will remain as pending archive in the user's mailbox. | Mailbox: /o=Veritas Lab/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=285533f3c7fd4a72bb0646ecd49e8dc9-USER
|Folder: |Task: Exchange Mailbox Archiving Task for EXCH01 |Error: <0x80040107> |
Cause
This issue occurs when the following registry subkey exists and is empty:
HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\AutoDiscover\Boot
Resolution
Locate & delete the following registry key on the EV server.
HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\AutoDiscover\Boot
Note: As the Registry Key is HKEY_CURRENT_USER, log on to the Enterprise Vault server using the Vault Service account. If you run Exchange archiving tasks under a service account other than the Vault Service account, log on using that account.
Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.
Issue/Introduction
