Discovery of a source directory fails with error when using Load File Import (LFI) template.
Article ID: 100070584
Updated On:
Description
Error Message
The Job Log will show an error similar to the following:
Error #80000 Common Services Error : Discovery of all the subSources failed. Please check the discovery logs at D:\CW\V102\data\esadb_eDP_App1\case-logs\Case4\Case4-remotejob@46016.log for more information.
Review of the log files referred to in the Job Log error will show an error similar to the following:
Caused by: com.teneo.esa.imports.ImportException: [#560200] Format incorrect: Prefix incorrect for BatesNumber SB-VTAS-00010002. Current Prefix: 'SB-VTAS-00000000' Suffix: ''
Cause
This issue can occur when an export is created as an LFI using Bates numbers. Then then the LFI is attempted to be discovered in eDiscovery Platform and the Identifiers prefix is changed to an incorrect Prefix value is specified for the Identifiers>Prefix.
Resolution
Ensure the BatesNumber format in the Identifier tab has the correct format.
The above example used to import included an incorrect 8-digit BatesNumer Prefix, SB-VTAS-00000000, Prefix value (See Figure 1).
Figure 1.
The correct Prefix to match BatesNumber format from the original Load File Source is: SB-VTAS- (See Figure 2).
Figure 2.
Issue/Introduction
