Error Message

Event ID: 29139 Unable to perform the operation for 'Generic Simple Storage Service (S3) ' |CCloudStreamerObject::Test method failed for partition entry id 1CED192950F8092488F8ECA88A31C0BF01q10000ama|Reason = 0x80004005|Description = HTTP response code: 400|Resolved remote host IP address: |Request ID: 19193e9e-360c-1f54-a128-54ab3a7948e2|Exception name: Invalid_Access_Chunked_Request_Content_SHA256_Header_Mismatch|Error message: Unable to parse ExceptionName: Invalid_Access_Chunked_Request_Content_SHA256_Header_Mismatch Message: Request is chunked and expected Content-Encoding header is STREAMING-AWS4-HMAC-SHA256-PAYLOAD|7 response headers:|content-length : 348|content-type : application/xml|date : Tue, 20 Aug 2024 10:14:38 GMT|server : CloudianS3|strict-transport-security : max-age=31536000|x-amz-request-id : 19193e9e-360c-1f54-a128-54ab3a7948e2|x-content-type-options : nosniff |

The issue arises from a mismatch between the AWS SDKs utilized by the Storage Vendor and Enterprise Vault.  At the time of its release, EV 15.0 was built with the latest AWS SDK.  This version appears to be incompatible with the AWS SDK version used by the Storage Vendor. This discrepancy leads to a backward compatibility issue between the AWS SDKs.

A supported hotfix has been made available for this issue. Please contact  Technical Support to obtain this fix. This hotfix has not yet gone through any extensive Q&A testing. Consequently, if you are not adversely affected by this problem and have a satisfactory temporary workaround in place, we recommend that you wait for the public release of this hotfix.

The Product Engineering Team currently plans to address this issue by way of a patch or hotfix to the current version of the software. Please note that we as a company reserve the right to remove any fix from the targeted release if it does not pass quality assurance tests. Our plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Please contact your Sales representative or the Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.

This issue is resolved in the EV 15.1.0 release, which is available for download here after logging into the Veritas Support Portal.