Enterprise Vault Outlook addin fails to load, for users migrated to O365.
Article ID: 100072557
Updated On:
Description
Error Message
The popup below will be seen at the startup of Outlook.
Additionally, the client trace can show an error message similar to the one below:
This version of the Enterprise Vault add-in is not compatible with the Enterprise Vault server (V12), MinEVServerVersionSupported (V14)
Cause
At the time of the startup, EV Add-in attempts to check the SERVERVERSION property of the mailbox from the EV Hidden Message.
This property is used to determine if the EV Add-in is compatible with the EV Server version. Generally, EV Add-in supports 1 version higher or lower than the Add-in version.
EV cannot synchronize the mailbox after it is moved to Exchange Online and hence this property never gets updated.
The Add-in does not load for mailboxes which were migrated to Exchange Online when the EV Version was older than the version currently supported by the installed EV Add-in. For Example, if the archive enabled mailboxes were migrated to Exchange Online when EV version was 12, the EV Add-in version 15 will not load.
Resolution
EV 15.1.1 and EV 15.2 Add-in has introduced a registry key to skip this check.
[HKEY_CURRENT_USER\SOFTWARE\KVS\Enterprise Vault\Client]
"IgnoreVerCheck" = dword:00000001
Restart the Outlook after implementing the above registry key.
Issue/Introduction
Additional Information
