Upgrade eDiscovery Platform 10.3.0 to 10.3.1 failed because FontAwesome.otf is being used by another process.
Article ID: 100073306
Updated On:
Description
Error Message
From the b_cmd_ApplyPatch_xx-xx-xxxx-xx.xx.xx.log, this error is reported.
cluster-admin:
[echo] Starting Cluster Admin utility
[echo] Args = applyPatch V103_CHF1/V103_CHF1.jar ${build.arg3} ${build.arg4} true
[java] appender logFilePath====D:/CW/V103\logs/default_output.log
[java] 2025-01-21 16:01:31,580 INFO [STDOUT] (main:[]) Applying software fix "V103_CHF1" on version 10.3.0.0.0
[java] 2025-01-21 16:01:31,596 INFO [STDOUT] (main:[]) Status can be found in file: D:\CW\V103\patches\reports\esadb_10300000_V103_CHF1_2025-01-21_160131_580.txt
[java] error: Error installing patch: [#80007] Unexpected exception encountered: D:\CW\V103\web\app\help\Veritas Clearwell Help\Reports\Assets\font-awesome\fonts\FontAwesome.otf (The process cannot access the file because it is being used by another process)
BUILD FAILED
D:\CW\V103\build.xml:3353: The following error occurred while executing this line:
D:\CW\V103\build\build-schema.xml:567: The following error occurred while executing this line:
D:\CW\V103\build\build-tools.xml:394: Java returned: 1
Cause
The reason it failed to upgrade is because FontAwesome file is being used by another process. See Figure 1.
Figure 1.
Resolution
1. Restart the server.
2. Rename the fonts folder: D:\CW\V103\web\app\help\Veritas Clearwell Help\Reports\Assets\font-awesome\fonts\ to D:\CW\V103\web\app\help\Veritas Clearwell Help\Reports\Assets\font-awesome\fonts_bak.
3. Re-run the eDP 10.3.1 upgrade.
Issue/Introduction
