Error Message

The rebuild subtask has failed.
Error Code: 62
Description: Could not connect to the storage service on evserver1.
ArchiveId=[].
Retrieving the COM class factory for remote component with CLSID {} from machine evserver1 failed due to the following error: 80080005 abc.com.

If many COM+ applications run under different user accounts that are specified in the This User property, the computer cannot allocate memory to create a new desktop heap for the new user. Therefore, the process cannot start. 

To resolve this problem, modify the value of the following registry subkey:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager\SubSystems\Windows

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

To do this, follow these steps:

1. Click Start, click Run, type regedit, and then click OK.

2. In the Registry Editor, locate the following registry subkey:

   HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager\SubSystems

   By default, the Windows entry in the subkey has a value that is similar to the following (all on one line):

   %SystemRoot%\system32\csrss.exe ObjectDirectory=\Windows SharedSection=1024,3072 Windows=On SubSystemType=Windows ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3 ServerDll=winsrv:ConServerDllInitialization,2 ProfileControl=Off MaxRequestThreads=16

3. Right-click the Windows entry, and then click Modify. The Edit String dialog box appears.

4. In the Value data box, locate SharedSection, add 512 to SharedSection, and then click OK.

   The newly changed Windows entry reads as follows:

   %SystemRoot%\system32\csrss.exe ObjectDirectory=\Windows SharedSection=1024,3072,512 Windows=On SubSystemType=Windows ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3  ServerDll=winsrv:ConServerDllInitialization,2 ProfileControl=Off MaxRequestThreads=16

5. Delete the older indexing task and create a new indexing task in the Enterprise Vault Administration Console.
6. Initiate the rebuild process using the newly created task

The indexing rebuild task in the Enterprise Vault (EV) fails with an error code 80080005