Error Message

DTrace log errors (formatted with line breaks for easier reading):

[1234]    (AcceleratorManager)        EV-H    {-} Exception: Error Application_InstallFailedUpdateDatabase 
Info:{AcceleratorEvent} {C} Failed to update database. 
System.ApplicationException: Could not retrieve information for case (id:X)
|   at Symantec.Accelerator.DynamicSchemaManager.DynamicSchemaUpgrader.Start()
|   at KVS.Accelerator.Application.Install.UpdateDatabase(CustomerRow theCustomerRow, String configDSN) 
Diag: 
Type:System.Exception 
ST: Inner:None

[1234]    (AcceleratorManager)        EV-H    {-} Exception: Error Application_InstallQCustomerProblem1 
Info:{AcceleratorEvent} {C} Error upgrading a Customer.
|Install Thread - worker thread (X)
|Customer ID: X
|Number of tries: X
|Cause: Could not retrieve information for case (id:X) 
Diag: 
Type:System.Exception 
ST: Inner:None

Enterprise Vault Event Log entries:

Log Name:      Veritas Enterprise Vault
Source:        Accelerator Manager 
Event ID:      59
Task Category: None
Level:         Error
Keywords:      Classic
Description:
APP ATM - Failed to update database. System.ApplicationException: Could not retrieve information for case (id:X)
   at Symantec.Accelerator.DynamicSchemaManager.DynamicSchemaUpgrader.Start()
   at KVS.Accelerator.Application.Install.UpdateDatabase(CustomerRow theCustomerRow, String configDSN)

V-437-59

Log Name:      Veritas Enterprise Vault
Source:        Accelerator Manager 
Event ID:      64
Task Category: None
Level:         Error
Keywords:      Classic
Description:
APP ATM - Error upgrading a Customer.
Install Thread - worker thread (0)
Customer ID: X
Number of tries: X
Cause: Could not retrieve information for case (id:X)

V-437-64

These errors are typically caused by the listed CaseIDs not being present in the Customer database and having entries in the Analytics tables in the Configuration database.

1. Please obtain the ConfigurationDBReport from the DA Configuration database and the CustomerDBReport from each DA Customer database. These Reports are available in the Related articles section below.

2. Please contact Technical Support for assistance and provide these Reports for review.