All share scans across all devices are hung after upgrading to Data Insight 7.1

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Article ID: 100074101

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Updated On:

Description

Error Message

There are no error messages.

But, we can see the following behavior in the logs:

From the commd log analysis it is observed that for all the shares added prior to version 7.1 we are getting a thread count of 0 in ScannerV3 command.

C:\Program Files\DataInsight\/bin/scannerv3.exe, 9, 195, 389, 149535, 1, \\?\UNC\\\, 0, HD00, xx02, __PASSWORD_FROM_STDIN__, "d:/DataInsight/data", "d:\DataInsight\data\outbox", "C:\Program Files\DataInsight\\log\scanner", 0, 0, 100000, 1, __SCAN__, 1, 0, 0, 0, 0, 0, 0, 0

But if the same share is added after upgrading to version 7.1, the correct thread count of 2 is shown.

C:\Program Files\DataInsight\/bin/scannerv3.exe, 9, 195, 389, 150028, 1, \\?\UNC\\\, 0, HD00, xx02, __PASSWORD_FROM_STDIN__, "d:/DataInsight/data", "d:\DataInsight\data\outbox", "C:\Program Files\DataInsight\\log\scanner", 2, 2, 100000, 1, __SCAN__, 1, 0, 0, 0, 0, 0, 0, 0

Cause

Shares added prior to 7.1 are missing the parallel.thread.count property after the upgrade and the default value of 0 is used.

Shares added after upgrading to version 7.1 are assigned the correct value of 2 for the parallel.thread.count property.

 

Resolution

This is resolved in version 7.1.1 and newer releases.

Issue/Introduction

Scans are not progressing for any device after upgrading to Data Insight 7.1

Additional Information

JIRA: CFT-7123