Error Message

N/A

Workaround

When the "Help" folder is manually copied from: C:\Program Files (x86)\Enterprise Vault\EVClient\Languages\de\Help

to:

C:\Program Files (x86)\Enterprise Vault\EVClient\x64\Languages\de\Help

The "Help" add-in launches successfully from Outlook without issues.

The EV client trace logs show that CValkyrie::GetLanguageSubdirList searches for the "Languages" folder in: C:\Program Files (x86)\Enterprise Vault\EVClient\x64\Languages*.

CValkyrie::GetLanguageSubdirList 
Language sub-directory pattern: C:\Program Files (x86)\Enterprise Vault\EVClient\x64\Languages* 
Language sub-directory found: C:\Program Files (x86)\Enterprise Vault\EVClient\x64\Languages\de 
Language sub-directory found: C:\Program Files (x86)\Enterprise Vault\EVClient\x64\Languages\en 

It is noticed that the "Help" folder is missing in this path, which causes this issue. The directory only contains the "Forms" and "Resources" folders.

Note: The "Help" folder (containing EVUser_full with the HTML page for the add-in) is required to load the help content.

Solution

There are currently no plans to address this issue through a patch or hotfix in the current or previous versions of the software. However, it is scheduled to be resolved in the next major product revision. Please note that the product engineering team reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests. Our plans are subject to change, and any actions you take based on this information, or your reliance on it, are at your own risk.