Custodian Manager synchronisation error 'The server is not operational.' after moving users and/or groups to a new Domino server
Article ID: 100074234
Updated On:
Description
Error Message
The server is not operational.
Cause
The Domino synchronisation process retains the original server information when a user and/or group are moved to a new Domino Server and does not update to the new Domino server, thus causing the error.
Resolution
The remediation steps require editing the affected Custodians' and/or Custodian Groups' entries in the Custodian Manager database to point to the new Domino server.
First obtain the list of affected users and/or groups. Please run the following queries against the DA Custodian Manager database, one at a time, with output to spreadsheet (Right-click in the results of each output section | Select All | Right-click in the results again | Copy With Headers | Paste into a new spreadsheet in Excel):
SELECT TargetGroupID
, TypeID
, ADSync
, SyncDate
, SyncError
, LDAP_Path
, LDAP_Base
, Deactivated
, LastSynchDateBeforeDeactivateDetected
, NumSynchOfDeactivatedAccount
, IsDirectorySynchronised
, OriginForSynch
, DomainID
, LDAP_Base_Prev
FROM tblTargetGroup
WHERE SyncError LIKE '%server is not operational%'
ORDER BY TargetGroupID;
SELECT
AddressOwnerID
, EmployeeID
, MonitorStatusID
, TypeID
, LotusSync
, LotusSyncDate
, LotusSyncError
, LotusLDAPServer
, LastSynchDateBeforeDeactivateDetected
, Deactivated
, NumSynchOfDeactivatedAccount
, IsDirectorySynchronised
, DomainID
FROM tblAddressUser
WHERE LotusSyncError LIKE '%server is not operational%'
ORDER BY AddressOwnerID;
Then contact Technical Support for assistance and provide the output of the above queries for review and compilation of the applicable remediation steps.
Issue/Introduction
