Unable to restore files to Original location when using Search within the Enterprise Vault Admin Console

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Article ID: 100074728

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Updated On:

Description

Error Message

The following event may be seen in the Enterprise Vault Event Viewer log: 

Event ID: 41481 The User 'EV\VSA' attempted to restore a file item 'NewFile.docx'. The request has failed due to an unspecified error.|Item being restored:|SavesetID: #12932$180C00E245D10D84EB725CD93D75A46BF1110000EVSERVER1|Please check storage server event log for more details.

A Dtrace of w3wp on the EV server will show the following access error: 

(w3wp)    <232>    EV:L    {CFolderPermSyncWrapper::GetClientIdentity} (Entry)
(w3wp)    <232>    EV:H    {CClientAuthenticate::RegisterClientIdentity} Error [Access is denied.  (0x80070005)]
(w3wp)    <232>    EV:M    CA : Com Exception HRESULT 0x80070005

Cause

The issue is due to different authentication used when using Search from within the VAC vs. from within a browser.  

Resolution

Open Enterprise Vault Search from a browser and perform the operation to restore the file to the original location. 

Issue/Introduction

Files may not restore properly to the original location when using Search to Copy to > File System within the Enterprise Vault Admin Console (VAC).
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