Some items never appear to completely load in the Analysis and Review tab.

book

Article ID: 100076001

calendar_today

Updated On:

Description

Error Message

There are no error messages associated with this issue. 

Cause

This issue was noticed after upgrading to eDiscovery Platform 10.3.3.

Resolution

Work Around: 

  • Go to the Analysis & Review tab.

  • Click on the search icon (Magnifying Glass).

  • For View select 'Toggle Attachments' and 'Detailed View'.

  • Once the results return change 'Documents per page' = 100 and then scroll through the view and Validate that attachments load correctly in the detailed view.

 

A patch is available for eDP 10.3.3 to resolve this issue. Please contact support to obtain this patch.  

Issue/Introduction

After performing a search in the Analysis & Review tab, some items with attachments never appear to completely load. They just seem to spin indefinitely as shown below.

Additional Information

JIRA: CFT-7575
Powered by Wolken Software