Surveillance UI lists 'HTTP Error 500.19 - Internal Server Error'
Article ID: 100076189
Updated On:
Description
Error Message
HTTP Error 500.19 - Internal Server Error
The requested page cannot be accessed because the related configuration data for the page is invalid.
Error Code: 0x8007000d
Config File: \\?\C:\Program Files (x86)\Enterprise Vault Business Accelerator\Supervision Web\web.config
Cause
The error is caused by the ASP.NET Core V2 module not being installed on the server, which results in a failure of the handler listed in the \SupervisionWeb\web.config. This is likely to be seen on Server 2025, such as when moving or installing CA/Surveillance 15.x or higher to Server 2025.
Resolution
The fix is to install the ASP.NET Core V2 module, as follows:
1. Install the ASP.NET Core Runtime 7.0.20 Hosting Bundle. The main page is https://dotnet.microsoft.com/en-us/download/dotnet/7.0. The direct link is https://dotnet.microsoft.com/en-us/download/dotnet/thank-you/runtime-aspnetcore-7.0.20-windows-hosting-bundle-installer.
2. Open the Internet Information Service (IIS) Manager console.
3. Click on the server node, then double-click on Modules in the Feature View.
4. Confirm the AspNetCoreModuleV2 module is listed.
5. Access the Surveillance web UI at https://
Issue/Introduction
