Q: How to allocate a license?

A: To allocate a license, navigate to the Products section, select the desired product, and click the "Allocate" button on the license card. Enter the host details in the allocation form and confirm.

Q: How many licenses can I allocate?

A: A single submission form allows for the allocation of up to 10 licenses. Should you require additional allocations, please submit a subsequent request. There is no restriction on the aggregate number of licenses that may be allocated.

Q: Can I allocate multiple licenses for the same host?

A: License allocation is limited to one instance per product per host.

Q: What are the acceptable values for host name?

A: The Licensing Portal accepts only the host name of the server. Please note that Fully Qualified Domain Names (FQDN) or MAC addresses are not supported. Host names may contain alphanumeric characters and hyphens (-).

Q: How to download allocated licenses?

A: Click on the Product tile for which you need to download the licenses. You will see a list of servers for which licenses are already generated. Click Download on individual servers. A file named [hostname_licenseID].lic will be downloaded to your local machine. You may also download in bulk by clicking the download icon on the top of the list. The licenses will be downloaded in a single compressed (.zip) folder.

Q: What steps should be taken if an entitled product is missing from the licenses page?

A: The Licensing Portal displays only Subscription entitlements with an active term and Perpetual entitlements with active maintenance. If entitlements are missing, contact support at support.enterprisevault.com.

Q: Do I need to allocate licenses for all servers where the product is deployed?

A: 

• For Enterprise Vault, Discovery Accelerator, and Surveillance, you’ll need to allocate licenses for each server.
• For eDiscovery Platform, you’ll need to allocate a license for each master server.
• For Data Insight, you’ll need to allocate a license for each management server.
• You do not need to generate a license for the following:
• Capture (Merge1) servers
• Servers where EV subcomponents are installed (e.g., Reporting Components, API Runtimes, Vault Administration Console) but do not run EV Services
• Within clustered Enterprise Vault (EV) environments and disaster recovery configurations, it is mandatory to generate a distinct license for every node residing within the cluster.

Q: How can I return licenses?

A: If you have allocated a license incorrectly or no longer require an unused one, you can initiate a return by clicking the Return option located next to the corresponding server name.

Q: How to upload Product Usage data?

A: To upload Product Usage data, navigate to the Products section, select the desired product, and click the "Telemetry" button on the license card. Browse for the telemetry files you wish to upload and click upload. A single submission allows for the upload of up to 5 files with the .tdsc.sig extension. Should you require additional uploads, please submit a subsequent request.

Q: If I have legacy Veritas or Arctera SKUs, will the portal allow license file generation?

A: Support for legacy .slf license files has been discontinued. Users are required to allocate new .lic license files for their respective host servers. To ensure continued product functionality with these .lic files, the deployment of the most recent product update is mandatory. Visit downloads portal to know more.

This article provides answers to common questions about managing product licenses. It outlines the procedures for reviewing entitlements, allocating, downloading, returning licenses, and uploading Product Usage data.

For comprehensive, step-by-step guidance, please refer: https://supportenterprisevault.cloud.com/support-home/kbsearch/article?articleNumber=1000766008