Enterprise Vault eDiscovery Platform

The following steps are applicable if you are installing/upgrading to any of the following eDiscovery Platform versions 10.2.8, 10.3.6, 11.0

1. Log in to eDiscovery Platform: Open the web interface and log in with an Administrator account.
2. Navigate to License Settings: After successful login, click on System > License.
3. Upload the License File: Click the Upload License button.
1. Browse your local machine for the [hostname_licenseID].lic file.
2. Select the file and click Open.
4. Verify: Click Next. The system will validate the file.
5. Click Next to apply the license. . Once successful, a confirmation message will appear.

License Import Issues

• Error: "An error occurred uploading your license. Returned status CORRUPT"
• Solution: Try downloading a fresh copy from the portal.
• Error: “An error occurred uploading your license. Expected a file upload of exactly one file.”
• Solution: Try downloading a fresh copy from the portal.
• Error: “Invalid license file type”
• Solution: Try downloading a fresh copy from the portal.
• Duplicate license file:
• Solution: Please remove any existing license files from the licenses folder (\CQ\Vx.x\license\current) and restart eDP services on your host server. Reapply new license from UI.
• Error: “BADHOSTID”
• Solution: Ensure the license is generated for the correct hostname. FQDN and MAC addresses are not accepted.
• License status is inaccurate
• Solution: Hard refresh your browser (Ctrl+F5 or Cmd+Shift+R). If the old date still appears, restart the eDP services on your host server.

Please refer to this documentation for detailed instructions regarding the generation of a new .lic license file via the Enterprise Vault licensing portal.

The .lic file must be applied to the eDiscovery Platform Master server to activate it and ensure continued functionality.