Important Note:

• Only contacts who logged in in the last 365 days were migrated to the new systems.
• Ensure you are using an email ID that was registered in the old support site.
• We’ve upgraded our support! To get you faster answers, we’ve shifted entirely to live chat and retired our email support. 
• You can create either a Customer Service or Technical Support case by following the steps outlined in “How to create a Customer Service or Technical Support Case on Arctera/Enterprise Vault/Infoscale support portal.”

Basic Troubleshooting Steps:

• Based on BU, follow the support portal URL whitelisting requirements to ensure uninterrupted access to support services, case submission, and real-time collaboration tools. Failure to whitelist the required URLs may impact portal functionality and chat features.
  
  • Enterprise Vault - Support Portal URL whitelisting requirements
    
• Use an incognito window or clear your cache and cookies
• Check spam/junk folders for an email
• Ensure your IT team is not blocking or restricting emails from - no-reply@auth.enterprisevault.com

Steps to Login:

1. Login to support portal using the appropriate link based on the Business Unit (BU):

• • Enterprise Vault - https://support.enterprisevault.com

2. Enter Email Address - The customer begins by entering their registered email ID on the login screen.

3. Email Notification - Once the email ID is submitted, the customer receives an email from no-reply@auth.enterprisevault.com .

4. This email contains a secure login link. 

5. After clicking the link, the customer is automatically redirected and logged into the Customer Portal.

Common Error Messages-

If you encounter the above error message or still need help, please contact customer support using the live chat feature in the bottom right corner of the support homepage.

This login process ensures a secure and seamless authentication experience by using a password less email-based login method.