EML Attachments with GB18030 encoded Chinese character set display garbled characters in Enterprise Vault Search
Article ID: 100076656
Updated On:
Description
Error Message
Cause
Eml attachments in .eml file created with GB18030 charset do not get converted correctly by Oracle OIT HTML export library.
Oracle has acknowledged the issue as a bug and are working towards the fix.
Resolution
Enterprise Vault has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.
There are currently no plans to address this issue by way of a cumulative hotfix or service pack in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time, but is not scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Enterprise Vault Sales representative or the Enterprise Vault Sales group to discuss these concerns. For information on how to contact Enterprise Vault Sales, please see https://downloads.enterprisevault.com/.
Issue/Introduction
EML Attachments with GB18030 encoded Chinese character set display garbled characters in Enterprise Vault Search (EVS)
Additional Information
JIRA: CFT-7598
