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The intermittently displayed message occurs when the item being Previewed has one or more of the following characteristics which can cause the item (message size) to be much larger than expected. This large size may cause the Preview parser to take longer than expected, resulting in the displayed message.

- The item has a large amount of HTML-encoded content, such as copied/pasted excerpts from web sites.
- There are a large number of attachments.
- There are one or more Excel attachments. Excel files, also known as workbooks, typically contain one or more worksheets, also known as spreadsheets or sheets. Excel files are in an XLSX format, which is an XML-based compressed file. The file size listed for an Excel XLSX file is the compressed file size, not the actual size of the information in the file. The actual data in the file consists of the file's metadata, number of worksheets, user-entered data, formatting, formulas, data sources, data sorting criteria, filters, etc. In reality, an Excel file is considerably larger than it's XLSX size indicates. See Related Articles below for more information.

This issue was first noticed in VAS version 14.5.0.

This issue is presently under investigation by our Engineering Team. Depending on the results of this investigation, it may be addressed through a patch or hotfix in current or future software releases. However, this specific issue is not currently scheduled for inclusion in any upcoming release. If this issue has a significant business impact on your continued use of the product, please contact your Sales representative or the Sales team to discuss your concerns.
 
Note: Customers experiencing this issue are encouraged to contact Veritas Technical Support as data is still being collected to assist in resolving this issue.