Unable to retrieve archived items.

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Article ID: 100076693

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Updated On:

Description

Error Message

DTrace will show the following:

296    16:38:24.285     [12852]    (w3wp)    <15228>    EV:L    {VaultCreateInstanceRequest::CreateInstance} Attempt [1] to create COM object failed. CLSID [{F142E328-A7BF-4241-A627-97DCB5CB8ECC} (EnterpriseVault.StorageOnline.1)] Server Name [] Elapsed [72.861s] Result [Access is denied.  (0x80070005)]

2009    16:44:27.013     [8232]    (w3wp)    <28484>    EV~E    Event ID: 29014 Storage DCOM error. |Reason: Access is denied.  (0x80070005) |Reference: Get storage object: Computer name [], Context [VaultID: 123ABC456DEF789GHI123ABC456DEF789GHI0000EVSiteAlias] |

The System Event logs will also show the following: 

Type :        Error
Event :        10006
Source :        Microsoft-Windows-DistributedCOM
Category :    None
Description:
DCOM got error "2148007941" from the computer when attempting to activate the server:
{3A92686F-E5E8-4505-ABB5-49E5F725617A}

V-437-10006

 

Type :        Error
Event :        10010
Source :        Microsoft-Windows-DistributedCOM
Category :    None
Description:
The server {3A92686F-E5E8-4505-ABB5-49E5F725617A} did not register with DCOM within the required timeout.

V-437-10010

 

Cause

The issue occurs because the StorageOnlineOpns process is not able to initialize MAPI. It has been seen to occur in conjuction with an upgrade to Enterprise Vault or a recent update to Outlook 2019.

 

Resolution

The issue can be resolved by uninstalling Outlook 2019 and installing a later version of Outlook that is supported on the Enterprise Vault server. 

 

Issue/Introduction

Users are unable to retrieve archived items from Enterprise Vault Search and the Outlook client add-ins. The issue may affect all Enterprise Vault servers in the environment. The Enterprise Vault servers are using Outlook 2019 on them.
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